Privacy Policy

GLP Help ("we," "us," or "our") operates the GLP Help mobile application and website at getglphelp.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

GLP Help is a wellness tracking and health companion tool. It is not a covered entity under HIPAA; however, we voluntarily adopt HIPAA-aligned security practices because we believe your health-related data deserves the highest standard of protection.

Account Information: Name, email address, and role (patient or healthcare provider) when you create an account.

Health and Wellness Data: Dose logs, side-effect check-ins, weight records, and wellness goals you voluntarily enter into the Service.

Usage Data: Device type, operating system, app version, pages visited, feature usage patterns, and anonymized analytics to improve the Service.

Communication Data: Messages you send through the contact form or in-app secure messaging between patients and providers.

Payment Data: No payment details are needed during beta.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Provide an optional AI coach when you choose to opt in
• Enable secure communication between patients and their healthcare providers
• Send transactional emails (password resets and invitation links)
• Respond to your contact form inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

GLP Help offers an optional AI coach when you choose to opt in. AI-generated content is for informational purposes only and does not constitute medical advice. Always consult your healthcare provider before making changes to your treatment plan.

Your data may be processed by third-party AI providers (such as Google Gemini and DeepSeek) to deliver these features. We minimize the data sent to these services and do not share personally identifiable information with AI model providers.

We do not sell your personal information. We may share data with:

• Your Healthcare Provider: If you connect with a provider through GLP Help, they can view your health logs and progress as part of your care relationship.
• Service Providers: Trusted third parties that help us operate the Service (e.g., Stripe for payments, Resend for transactional email, cloud hosting providers).
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.

We implement industry-standard security measures including:

• 256-bit TLS encryption for all data in transit
• Encryption at rest for stored data
• Role-based access controls
• Regular security audits
• Rate limiting and abuse prevention

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your account data for as long as your account is active. If you delete your account, your sign-in is deleted and your access removed right away, and your account is deactivated. Health logs, medication records and other records are kept, not erased, for the period set by our retention policy, because medical and legal rules may require us to keep them. To ask us to delete retained data, email [email protected]. See Delete your account.

Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you, including by requesting a copy
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt out of non-essential communications

To exercise any of these rights, contact us at [email protected].

We use essential cookies to maintain your session and preferences. We use privacy-respecting analytics to understand how the Service is used. We do not use third-party advertising trackers or sell data to advertisers.

GLP Help is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, contact us at:

GLP Help
Email: [email protected]
Website: getglphelp.com/contact