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Account & Data Removal

Delete Your Account

Close your GLP Help account in the app, or by email if you cannot sign in.

Delete in the app

  1. 1Open the GLP Help app and sign in.
  2. 2Tap the Settings tab.
  3. 3Under "Data & Privacy", tap "Delete My Account".
  4. 4Read what happens, then tap "Request Account Deletion" and confirm.

Request deletion without the app

No sign-in needed. Email [email protected] from the email address on your account, with the subject "Account Deletion Request". Do not include health information in the email.

We reply from [email protected] to confirm your request.

What happens right away

  • Your sign-in is deleted and you lose access to GLP Help.
  • Your account is deactivated and any clinician connection is removed.
  • We ask Stripe to stop renewing your subscription and turn off notifications to your devices.

What we keep

These records are kept, not erased. Medical and legal rules may require us to keep them. We keep them for the period set by our retention policy.

  • Health logs, medication records, check-ins and other records you entered
  • Profile details held with your account record
  • Billing and transaction records
  • Security and audit records

To ask us to delete retained data, email [email protected]. We will tell you what we can delete and what we must keep.

Subscriptions: GLP Help is free during beta. Billing is through Stripe. Deleting your account asks Stripe to stop renewing your subscription. If you are charged after deleting your account, email [email protected].

Questions?

If you have questions about this process or your data rights, contact our Privacy team at [email protected] or visit our contact page.